Find Answers and General Information Quickly

You have several options. You can reach us directly by filling in our Contact Us form on our website. We will contact you directly thereafter. If you’d like to deal with us through your consultant, please introduce us using our email, hello@yurtle.co.uk. 

Client companies are given a unique access code which can be used by all employees to register on the Yurtle app. Onboarding materials and templates are also provided to help boost engagement among employees.

Other than providing new employees with access to Yurtle, nothing! We will periodically send you reports, analytics and updates.

Let us know if you wish to revoke access for any employees and we’ll get this organised.

Yes. You can cover all or part of your employees. If you are buying a Yurtle plan that includes insurance cover, you must cover all employees, or a self-contained section of your workforce, e.g., all members of your warehouse staff. 

We charge a fee per employee, per month. We offer volume-based discounts; more employees, higher discount. 

To produce a quote we need to know the amount of employees you wish to cover and their occupation type.

Turtles are our mascot. Hence our name! We picked turtles because they are the longest living land animals, and we are all about longer, healthier lives at a more sustainable pace. We also liken our insurance cover to their shells, which protect them. 

Once you or your employer has purchased a Yurtle plan, you will receive a company or personal access code. Using this code, you can create your account and complete onboarding in under five minutes.

Except for our Prevent plan, all Yurtle plans include accident and sickness insurance for carers and non-carers, underwritten by our insurance partner, Convex Insurance UK Limited (registered company number 11796392).  You can view your Yurtle plan in the settings section of our app.

Hospitalisation resulting from accident or illness. Our cover also pays a benefit for permanent total disablement (e.g., paralysis, blindness), whether it is as a result of illness or accident. Lastly, our insurance policies may also cover accidental death. More information is available in your insurance policy document. Your HR department should be your first port of call for more details. You can view your Yurtle plan in the settings section of our app.

Our insurance pays either a daily cash allowance in the event of hospitalisation, or lump sum benefit. In the event an active Yurtle member suffers a health emergency, these funds can be used to cover the cost of back up care (arranged via the Yurtle platform) or however the policy beneficiary desires. 

Your employer pays. 

Your employer, unless you decide to upgrade your insurance cover through a flexible benefit platform.

If you need to make a claim or would like an update on an existing claim, please send an email to claims@convexin.com, or call +44 (0)20 3997 1153 stating your Policy Number, which can be obtained from your employer or by contacting support@yurtle.co.uk.

Payment is made to your preferred bank account, usually your current account. Your payment details will be solicited, with your permission, when making a claim. You can update your bank details at any time by emailing support@yurtle.co.uk.

The Yurtle app is designed to provide you with holistic support for child and adult caregiving responsibilities. You can build a resilient network of friends, family and professionals to share and manage responsibilities with. You can also access professional backup care providers, educational resources to sustainably enhance your caregiving, and curated corporate discounts on care-related goods and services.

We have partnerships with various companies, all of which make your life as a caregiver, much easier! We have secured discounts on your behalf. Some examples include: 

• HouseKeep: an award-winning, digitally enabled domestic cleaning company to support your or a loved one with menial tasks. Enjoy up to 30% discounts  

• Hugh James Solicitors: a UK-wide legal services firm to help you with the legal headaches of caregiving. Enjoy up to 10% discounts 

It is difficult to stand out in the employee benefits world. Many companies sell valuable, but similar products. Yurtle is a way to stand out and demonstrate to your clients and prospects that you are ahead of the curve.